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Privacy Policy User Agreement Terms and Conditions Cookie Policy Cleaning Solution Ingredients and SDS Digital Accessibility Statement 2025_Roborock Extended Warranty Service Online Store Warranty Repair Policy and Spare Parts Support Roborock Vulnerability Disclosure Policy Service and Warranty Shipping and Refund FAQ Software Security Support Policy Roborock 30-Day Price Match Promise

Online Shop Privacy Policy

Effective Date: February 27, 2025. Last Updated: February 27, 2025.

This Privacy Policy (“this Policy”) provides details on how Roborock Inc. and its affiliated companies (“Roborock”) treat your personal information when you use Roborock official websites, including our online shop service (“the website”). Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

If you do not agree with this Policy and no longer wish to use our services, or you have any concerns regarding this Policy or our data handling practice you may erase your account by emailing us at privacy@roborock.com (if you are a European Union user under General Data Protection Regulations, please send an e-mail to privacy@roborock-eu.com ). Please note that, if you withdraw your consent to this Policy or ask us to erase your account or other personal information necessary for online shopping service and other website service (“the service”), we may not be able to provide you with the service.

OUR COMMITMENT TO YOU

This Policy sets out how we collect, use, disclose, process and protect any of the information you provide us when you use our website. All of our information processing practices will be in accordance with this Policy and/or other terms and conditions for users.

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